Careers

Job Title: Field Sales Engineer
Department: Sales
Location: 10 Walpole Park South, Walpole MA 02081
Hybrid
Supervisor: Nick Ouellette
Job Type: Full-Time
Employment Classification: Exempt
Supervisory Role: No

The Field Sales Engineer plays a vital role in supporting Acumentrics’ Sales organization by working closely with the Regional Sales Manager (RSM) to identify, qualify, and support power‑supply opportunities across government and commercial markets. This position will be field‑focused, requiring travel to customer sites, tradeshows, demonstrations, and industry events to provide on‑site technical expertise and customer engagement. Serving as a technical liaison between customers and Acumentrics’ internal engineering, operations, and product teams, the Field Sales Engineer ensures that customer requirements are clearly understood, thoroughly assessed, and translated into effective power‑solution proposals. The role is responsible for delivering technical support throughout the sales cycle, including product education, system evaluations, and technical troubleshooting, while ensuring that all opportunities align with Acumentrics’ core competencies, strategic priorities, and revenue objectives

Essential Job Functions

Customer Engagement & Technical Representation

• Serve as the primary technical point of contact during customer interactions, ensuring requirements are clearly understood and communicated to internal engineering, product, and operations teams.
• Conduct field visits, product demonstrations, customer meetings, and tradeshows in support of Regional Sales Managers, providing hands on technical expertise
• Deliver technical presentations, product training, and application guidance to customers, partners, and industry stakeholders

Sales Process Execution

• Support all phases of the sales process—including RFI/RFQ response, capture strategy, product qualification, LRIP, and FRP—ensuring technical accuracy, timely deliverables, and alignment with Acumentrics’ capabilities
• Apply strong discovery skills and open‑ended questioning to identify customer technical and business needs, enabling the development of tailored, high‑value solutions
• Collaborate with internal and external Acumentrics stakeholders to develop competitive solutions that meet margin targets and comply with pricing, ISO, administrative, and operational policies.

Technical Solution Development

• Partner with engineering and operations to gather, interpret, and translate complex technical information into compliant, innovative power solutions
• Generate accurate quotes, proposals, and technical response packages—including block diagrams, compliance matrices, project schedules, and supporting documentation.

Customer Support & Field Service

• Provide onsite troubleshooting, system evaluations, and technical support throughout the pre sales and post sales lifecycle, coordinating internal resources as needed to ensure timely issue resolution and customer satisfaction

Product & Technology Development Support

• Participate in the evaluation of new products and technologies, providing field feedback to help shape future product development
• Continuously expand technical knowledge of Acumentrics’ products and services to improve solution development, presentations, and customer support

Sales Operations & Communications

• Field inbound calls, emails, and web chat inquiries, ensuring prompt and professional customer responses
• Organize, maintain, and track sales owned equipment used for tradeshows, demos, and bailments.

AI-Enabled Workflow Optimization

• Integrate AI chat assist and knowledge retrieval tools into daily workflows to accelerate access to product data, specifications, and historical proposal content
• Evaluate emerging AI technologies to improve sales efficiency, enhance technical solution development, and strengthen customer engagement

Core Competencies

Problem Solving and learning

• Uses logic and creativity to solve problems and generate effective solutions.
• Actively seeks diverse sources for answers and perspectives.
• Learns quickly from new challenges and is adaptable to change.
• Analyzes both successes and failures to drive improvement.
• Enjoys tackling unfamiliar tasks and experimenting with new solutions.

Time Management/Priority Setting

• Uses time effectively, focusing on high-priority tasks.
• Balances multiple responsibilities and minimizes distractions.
• Quickly identifies obstacles and develops solutions to stay on track.
• Ensures alignment of personal and team efforts with organizational goals.

Communication

• Listens actively and responds thoughtfully to others.
• Shares information clearly and on time, ensuring team success.
• Builds rapport with individuals at all levels within and outside the organization.
• Navigates difficult conversations with diplomacy and tact.

Ethics and Integrity

• Upholds core values and acts with honesty and transparency.
• Demonstrates trustworthiness by keeping confidences and acting responsibly.
• Takes accountability for actions and decisions.
• Aligns personal and professional behavior with organizational values.

Action Orientation

• Contributes positively to team morale and fosters a collaborative environment.
• Shares credit for successes and supports others in their roles.
• Resolves conflicts and disagreements constructively for the benefit of the team.
• Encourages open communication and seeks common ground.

Teamwork and Collaboration

• Contributes positively to team morale and fosters a collaborative environment.
• Shares credit for successes and supports others in their roles.
• Resolves conflicts and disagreements constructively for the benefit of the team.
• Encourages open communication and seeks common ground.

Customer Focus and Quality

• Strives to meet and exceed both internal and external customer needs.
• Seeks continuous improvement and is open to feedback and innovation.
• Uses customer feedback to enhance products and services.
• Builds and maintains strong, trusting relationships with customers.

Other Duties

• Attend staff, departmental, and other required meetings and trainings
• 20-30% travel to client or prospect locations, conferences, or other professional development and networking events
• Trade show setup and breakdown
• Two persons lift and carry of 150 lbs. to table height
• Must be able to drive in excess of 4 hours (customer visits)
• Must be able to maintain a high level of focus (internal/
• external meetings) for more than 4 hours
• Must be able to fly in excess of 10 hours when required

Qualifications, Experience, and Education

• Bachelor’s degree in Engineering field or equivalent combination of education and experience.
• Inside/Outside technical sales experience preferred
• Working knowledge of power electronics
• Sales experience in the military and industrial sectors a plus
• Working knowledge of ERP (Epicor is preferred), CRM (Salesforce is preferred), and experience working with outside reps is required
• Past Military Service is considered a plus
• Experience with AI tools is considered a plus

Computer and Equipment Skills

• Foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
• Use of Outlook email and calendaring.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access, and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.
• Use of AI technologies and tools to improve sales team efficiency and day-to-day work
• Use of online teleconferencing software (e.g., Zoom or Teams). Use of 3rd party software for Serial and SNMP communication interfacing

Working Environment and Physical Requirements

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.